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Frequently asked questions
Ownership & CompliancePayments & RefundsMaintenance & SLAAPI & IntegrationsMigration to Wix StudioSite Upgrades & OptimizationWix Studio TemplatesCustom Website Development
What exactly is included with a template purchase?
You receive a Wix Studio site template, an activation file (.zip), and a welcome email containing:
a secure activation link, and
a download link to the activation file.
How do I activate my template?
To activate your template, open the activation email and click 'Activate Template.' If prompted, upload the activation file from the email or your account’s purchase history. Follow the on-screen steps to add the template to your Wix account. Alternatively, you can start from Account → Purchases, click the order, and then click 'Activate' (no email needed).
I didn’t get the email. How can I access the activation again?
Log in to your account on our site → Purchases → open the order → you’ll find the activation link and the activation file archive. Re-send the email from there if required.
Can you activate the template for me?
Yes. We offer a paid “Install & Brand Swap” service (logo, color & font mapping, up to 10 pages of content). Usual turnaround: 2–4 business days after we receive your assets.
Is the template fully editable and responsive?
Yes. Built with Wix Studio layers/containers. Desktop/tablet/mobile breakpoints included and tested on latest Chrome/Safari/Edge.
How can I re-download my activation file?
You can re-download your activation file anytime by going to Account → Purchases. Each order includes a .zip archive with the activation file and a link.
Do templates work with Wix Stores/Bookings/Pricing Plans?
Yes. Ready sections and demo pages connect to those Wix apps. App subscriptions are billed by Wix separately.

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